Comments for Helen Turvey http://helenturvey.com Opening up, what we do, what we have learnt, where we have won, where we have lost. Wed, 04 Jan 2012 20:37:27 +0000 hourly 1 http://wordpress.com/ Comment on 2011 review by Domitila Shao http://helenturvey.com/2011/12/07/2011-review/#comment-64 Wed, 04 Jan 2012 20:37:27 +0000 http://helenturvey.com/?p=260#comment-64 Great post, I believe blog owners should acquire a lot from this web blog its rattling user genial. So much excellent information on here :D .

]]> Comment on About me by Douglas Gayeton http://helenturvey.com/about-me/#comment-49 Wed, 26 Oct 2011 19:10:41 +0000 http://nottinghilltonowhere.wordpress.com/?page_id=70#comment-49 Helen,
I would like to speak with you about the Lexicon of Sustainability project.
You can check us out online at http://www.lexiconofsustainability.com

]]> Comment on Nice = good business sense? by Helen Turvey http://helenturvey.com/2011/05/15/nice-goodbusinesssense/#comment-33 Thu, 09 Jun 2011 14:18:07 +0000 http://helenturvey.com/?p=144#comment-33 @arthurattwell – thanks for responding – I would love to know if/when it does make money – and also any of your partners/clients reactions to this. Maybe it is my Britishness – I would rather someone just said no to me – or we agreed a price – it is the *guilt* factor that wrinkles me I think.

]]> Comment on Nice = good business sense? by arthurattwell http://helenturvey.com/2011/05/15/nice-goodbusinesssense/#comment-32 Thu, 09 Jun 2011 09:43:10 +0000 http://helenturvey.com/?p=144#comment-32 Hi Helen. I’m a big believer in building a business on awesome customer service – I get all my consulting and book-production work by word of mouth, and I get to turn much of it away, which suggests I’m getting something right. Being nice does make business sense.

Usually, being nice means a quick phone call or email to help someone out — I receive and send several of those a day, and often they lead to business or referrals. But sometimes being nice invites a stream of queries and discussions that never seems to go away, and sucks more and more time from your business. There is a trap of over-helpfulness there that makes very poor business sense. I have been stuck in it often.

I created LunchMoney (1) as an experiment to see whether a polite but hard-to-miss donation button would remind my more demanding correspondents that I’m not a permanently free information service, and (2) as a reminder to fellow small-business owners to actually do something about being taken advantage of, instead of just griping about it over Friday drinks.

For what it’s worth, as an experiment, LunchMoney doesn’t make any money at all, and is currently only used by me on select emails and websites, like my CC-licensed Knowledge Base (ebw.co/kbase).

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